Shipping policy

Every order placed with Velmont Club is prepared and sent out through our sourcing and logistics network. Depending on what is in stock and how fulfilment is routed, a parcel may leave from within the United States or from one of our international fulfilment partners.

Processing & Transit

Preparation of an order usually takes 1–5 business days. Once on its way, delivery is estimated at 7–25 business days, and the exact figure depends on the destination, the carrier, and the customs route involved. Please treat any timeframe shown at checkout as an estimate.

Shipment Tracking

As soon as your order leaves the warehouse, a tracking code is sent to you. On some international routes, tracking updates can be sparse during the first stretch of the journey.

Customs & Delivery Issues

Customs processing, inspections, carrier disruptions, or an address that was entered incorrectly can all hold up an international shipment from time to time. Situations like these fall outside what we can directly control, but our team is still here to help you through them.

Should your order run late, fail to show up, or turn up damaged, write to support@tryvelmontclub.com. Our team will then trace the shipment, organise a replacement, or issue a refund according to our Refund Policy.

Your Payment Rights

Coming to our team first is usually the fastest way to clear up a delivery concern, though you are under no obligation to do so. Every right that applicable law and your cardholder agreement give you stays with you, and that includes reaching out to your bank or card issuer at any point you choose.

Effective date: July 25, 2026