Refund policy
Velmont Club stands behind the quality of what it sells, and we want you to be happy with what you bought. If something is not right with your order, reach out to our support team and we will work it out with you.
1. Time Allowed for Returns
Requests for a return or refund can be made up to 30 days after delivery. For an item to qualify, it needs to be unused, in the condition it arrived in, and sent back together with all of its original packaging.
2. Beginning a Return Request
Send a message to our support team at support@tryvelmontclub.com, including your order number and a short note about what went wrong. We will write back with your return authorization and straightforward instructions for sending the item back.
A return request can also be filed through our Refund Portal, which tends to move things along faster: https://refundsportal.com/velmontclub-us
- Once the request is approved, we send you the return address along with the directions to follow;
- You send the product back, following the directions we provided;
- Once the returned item reaches us and passes inspection, the refund is processed.
3. Refund Method & Timing
Any refund we approve goes back to the original payment method. Once your return has been received and inspected, the refund is normally processed inside 5–10 business days, although your bank or card issuer may need extra time before the credit shows on your statement.
Where a product turns up damaged, faulty, or simply not the item you ordered, the cost of sending it back is on us, and you will receive either a full refund or a replacement. Where the return comes down to a change of mind, the original delivery fee and the cost of return postage may not be refundable.
4. Shipping & Delivery Issues
How long delivery takes can shift depending on the carrier or on customs handling. If your order is running late, never arrives, or arrives damaged, get in touch at support@tryvelmontclub.com and we will help you trace it, replace it, or refund it in keeping with this policy.
5. Rights Related to Payment
Coming to us first is usually what resolves an issue the quickest, but it is never something you are required to do. All rights under your cardholder agreement and under applicable law remain yours, including the right to raise a transaction with your bank or card issuer whenever you wish.
6. Contact Details
Email: support@tryvelmontclub.com
Effective date: July 25, 2026